Official Documents

98club Privacy Policy – Malaysia User Data Protection

At 98club, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store, and protect your personal information at all times.

Last Updated: 1 January 2026 Applicable to users in Malaysia 256-bit SSL Encryption

Six data protection principles that form the foundation of the 98club Privacy Policy.

End-to-End Data Encryption

All data transmitted between your device and 98club servers is protected with 256-bit SSL encryption — the same standard used by leading banks.

Strict Access Controls

Only explicitly authorised 98club staff may access users' personal data, and only for legitimate purposes.

No Data Selling

98club has never and will never sell or rent your personal data to any third party for marketing purposes.

Full User Control

You have the right to access, correct, or request the deletion of your personal data at any time through our support channels.

Malaysia PDPA Compliance

Our data protection practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant regulatory requirements.

Data Breach Notification

In the event of any data security incident involving your information, we will notify you within the timeframe required by law.

Important Note: This Privacy Policy describes how 98club handles personal data. By registering or continuing to use our platform, you agree to the terms set out in this document. Please read it carefully and contact us if you have any questions.

1 Introduction & Scope of This Policy

98club values the privacy of every user on our platform. This Privacy Policy outlines the types of personal information we collect, how it is used, who it may be shared with, and the steps we take to ensure it is properly protected.

This policy applies to all users of the 98club platform — including website visitors, registered members, and users of our mobile app. It covers all interactions with our platform whether via web browser, Android app, iOS app, or any other communication channel.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant regulatory requirements. Our commitment is to process your personal data lawfully, fairly, and transparently.

2 Types of Personal Data We Collect

We collect various types of information depending on how you interact with the 98club platform. This includes:

Data Category Example Information Purpose of Collection
Identity Information Full name, date of birth, national ID / passport number Identity verification (KYC), fraud prevention
Contact Information Email address, phone number, residential address Account communications, notification delivery
Financial Information Bank account number, digital wallet details, transaction records Processing deposits and withdrawals
Usage Data Game records, activity logs, betting history Service improvement, fraud prevention
Technical Data IP address, browser type, operating system, cookie data Platform security, analytics, fraud detection
Minimum Data Collection: 98club only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond the scope of our services.

3 How We Use Your Data

Personal data collected by 98club is used solely for the following purposes:

  • Service provision: To enable you to use all platform features, including account registration, deposits, gaming, and withdrawals.
  • Identity verification: To carry out KYC processes required by law and verify user eligibility.
  • Security & fraud prevention: To detect and prevent any unlawful activity, fraud, or use that violates the terms of service.
  • Service communications: To send important information relating to your account, transactions, policy updates, and security notifications.
  • Marketing (with consent): To send promotional information, bonuses, and special offers — only if you have given explicit consent to receive them.
  • Regulatory compliance: To comply with legal obligations, regulatory directives, and requests from lawful authorities.
  • Platform improvement: To analyze usage patterns and improve the overall user experience.

4 Sharing Data with Third Parties

98club does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your data:

  • Technical service providers: Providers that help us operate the platform, including payment processors, cloud services, and cybersecurity providers. All parties are bound by strict confidentiality agreements.
  • Game partners: Third-party game providers required to deliver certain game titles on our platform, strictly limited to what is necessary for game functionality.
  • Law enforcement authorities: When required by Malaysian law or a valid court order, we are obligated to cooperate with official investigations.
  • Regulatory body: When required for licensing compliance and regulatory reporting obligations.
Our Commitment: Every third party we work with is required to meet data protection standards equal to or higher than our own. We take responsibility for ensuring your data is handled securely, even when it is in the hands of approved third parties.

5 Data Storage & Security Measures

Your data security is the top priority at 98club. We implement multiple layers of technical and organisational protection to safeguard your information:

  • 256-bit SSL/TLS encryption for all data communications between your browser / app and our servers.
  • Passwords are stored using irreversible one-way hashing.
  • Role-based access control that restricts internal access to user data.
  • Continuous security monitoring and threat detection, 24 hours a day, 7 days a week.
  • Regular security audits conducted by qualified independent third parties.
  • An incident response plan that is regularly tested and updated.

Regarding retention periods, we keep your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law — typically five to seven years after the end of the service relationship.

6 Cookies & Tracking Technologies

The 98club website and app use cookies and similar tracking technologies to enhance the user experience and enable certain features to function properly.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Performance Cookies: Collects information on how you use the platform (pages visited, time spent) to help us improve our services. All data is collected anonymously.
  • Preference Cookies: Saves your personal settings such as preferred language and display layout for a more convenient experience.
  • Analytics Cookies: Helps us understand aggregated traffic patterns and user behaviour for platform improvement purposes.
Your Choices: You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality. Non-essential third-party cookies can be declined without impacting basic platform use.

7 Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 and our own policies, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or incomplete, you may request that we correct it.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a structured, reusable format for transfer to another platform.

Right to Restrict Processing

In certain circumstances, you may request that we restrict how we process your data.

How to Submit a Request: To exercise any of the above rights, contact the 98club customer support team via live chat or our support email. We will process your request within the timeframe required by law, typically within 30 calendar days.

8 Children's Data Protection

The 98club platform is exclusively for adult users aged 18 and above. We do not knowingly or intentionally collect personal data from underage children.

If we determine that a child's data has been collected without valid age verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered an account at 98club should contact our customer support immediately.

9 Cross-Border Data Transfers

In the course of operating our platform, your personal data may be transferred to and processed on servers located outside Malaysia. When this occurs, we ensure that:

  • The recipient country maintains equivalent data protection laws, or we implement sufficient additional safeguards.
  • All data transfers are protected with encryption in transit.
  • Data processing agreements compliant with international standards are signed with all third parties involved.
  • Such transfers are carried out solely for the purposes stated in this Privacy Policy.

10 Amendments to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated via:

  • Notifications prominently displayed on the 98club platform homepage.
  • Emailed to your registered address at least 14 days before the changes take effect.
  • Push notifications via our mobile app.

Continued use of the platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account before the amendment takes effect.

11 How to Contact Us

If you have any questions, concerns, or complaints regarding how 98club handles your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
  • Support Email: [email protected] (displayed as plain text only, not a clickable link).
  • Help Centre: Section FAQ contains answers to frequently asked questions about privacy.

Our data protection team will respond within 5 business days for general enquiries, and within 30 calendar days for formal data subject rights requests.

Right to Lodge a Complaint: If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body.
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Your Data Is Safe with 98club

Join millions of users who already trust 98club as their digital entertainment platform of choice. Your privacy is guaranteed — register with confidence today.

This platform is for users aged 18 and above only.

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