Our Commitment

Responsible Gaming – Play Safe with 98club

98club believes the best entertainment is entertainment that is safe and balanced. This page outlines all the tools, guidelines, and support resources we provide to help every player enjoy our platform in a healthy and responsible way.

Gaming Limit Tools Play Time Reminder Self-Exclusion 18+ Only 24/7 Support
98club's Commitment to Responsible Gaming

Six concrete actions we take every day to keep the 98club platform safe for all players.

Adjustable Deposit Limits

Set daily, weekly, or monthly deposit limits directly from your account settings. Your chosen limit takes effect immediately and cannot be increased for 24 hours to protect you.

Session Time Reminders & Limits

Set a maximum session duration and activate time reminders. The platform will notify you when your set time limit is approaching, helping you play more mindfully.

Cool-Off

If you feel you need a short break, use the play break feature to suspend access to games for 24 hours, 48 hours, one week, or one month — the choice is yours.

Long-Term Self-Exclusion

For those who need a longer break, 98club offers self-exclusion options of 6 months, one year, or permanently. Your account will be fully blocked for the entire chosen period.

Gaming Activity History

View your full record of gaming activity, deposits, and withdrawals through the account history section. Full transparency helps you make smarter decisions about your playing habits.

Strict Age Verification

98club enforces a strict KYC process to ensure only users aged 18 and above can access the platform. Document verification is required before any financial transaction is permitted.

Recognise the Signs of Problem Gambling

Gambling is a fun form of entertainment when done responsibly. Like any recreational activity, though, it can become a problem if left unchecked. Recognising the early warning signs is an important first step.

Take note if you or someone you know shows any of the following signs. This is not a judgment — it is a reminder that can help you take early action before things become more serious.

Important: The list below is a guide only, not a clinical diagnosis. If you are concerned about your own playing habits or someone else's, please seek advice from a health professional.
1
Playing to Relieve Stress

Using gambling as the primary way to cope with stress, anxiety, loneliness, or sadness — rather than purely for entertainment.

2
Chasing Losses

Continuing to play in hopes of recovering money already lost, even as the situation keeps getting worse over time.

3
Lying About Gambling Activity

Hiding your gaming habits from family or friends, or lying about the amount of money spent on gambling.

4
Neglecting Daily Responsibilities

Gambling begins to interfere with work, studies, family relationships, or financial responsibilities that should take priority.

5
Borrowing Money to Gamble

Borrowing money from relatives, friends, or using a credit card solely to fund gambling activity.

6
Unable to Stop Even When You Want To

Repeatedly tried to cut back or stop gambling without success, and feeling uncomfortable when not playing.

How to Use the Control Tools at 98club

All responsible gaming tools at 98club are accessible directly from your account without needing to contact support. Here is how to use them:

1
Log In to Your Account

Use the Login button at the top right corner and enter your account details. All control tools are accessible from your personal account panel.

2
Go to Account Settings

Click on your username or profile icon at the top right corner, then select "Account Settings" from the menu that appears.

3
Select "Responsible Gaming"

Inside your account settings, you will find a dedicated tab or section titled "Responsible Gaming" containing all the control tools.

4
Set Limits Based on Your Needs

Choose a deposit limit, loss limit, or session time limit, or activate the cool-off feature. All changes take effect immediately.

5
Confirm Your Selection

Every change requires confirmation via email or SMS for security purposes. Limits can be reduced immediately, but increasing a limit requires a waiting period.

Remember: Setting limits does not mean you cannot fully enjoy the platform. It is simply a smart way to ensure gambling remains a fun leisure activity, not a burden.
Self-Assessment: Are You Playing Responsibly?

Answer these questions honestly. If you answer "yes" to three or more, it may be worth talking to someone you trust.

Have you ever felt the need to hide how much time or money you spend on gambling?
Have you ever felt restless, irritable, or uncomfortable when trying to cut back or stop gambling?
Have you ever gambled with money that should have been used for important needs such as bills, rent, or food?
Have you ever borrowed money or sold belongings to fund your gambling?
Has gambling ever caused problems with your family, friends, or employer?
Have you ever felt the need to gamble with increasingly larger amounts to get the same level of excitement?
Do you frequently think about gambling — planning your next session or figuring out ways to get more money to gamble?
Have you ever continued playing even after deciding to stop at a certain limit?
Remember: This assessment is a personal guide only. Answering "yes" to some questions does not mean you have a serious problem, but it is a signal to pay closer attention to your gaming habits. Support is always available at 98club, with no judgment.
Core Principles of Safe Play

Online gambling can be a genuinely enjoyable experience when you know your limits and set clear boundaries. Here is a practical guide that 98club recommends to all our players.

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Set a Fixed Budget

Decide on an amount you are comfortable losing before you start playing. Think of it as the cost of entertainment, not an investment.

Limit Your Play Time

Set clear time limits. Take a break every hour and do not let gaming replace social activities or work.

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Play for Enjoyment

Treat gambling as entertainment only. Wins are a bonus, not a guarantee. Never rely on gambling as a source of income.

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Don't Chase Losses

When you reach your budget limit, stop. Chasing losses almost always leads to even greater losses.

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Don't Play When Emotional

Avoid gambling when you feel stressed, sad, angry, or under the influence of alcohol. Unstable emotional states impair your judgment.

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Maintain a Balanced Life

Make sure gambling does not replace other meaningful activities in your life — family, friends, hobbies, and self-care.

Help & Support Resources

If you or someone you care about needs help with a gambling problem, the following resources are available in Malaysia. Seeking help is a sign of strength, not weakness.

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Malaysia Mental Health Helpline

A mental health support service provided by the Ministry of Health Malaysia. Confidential consultations are available for addiction issues, including gambling.

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98club 24/7 Customer Support

Our team is ready to help you activate gaming limit tools or self-exclusion at any time. Reach us via Live Chat on the platform.

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Community Support Groups

Join a support group where you can share your experiences and receive support from those who understand what you are going through.

Important Information: 98club does not provide clinical counselling services. For professional help with gambling addiction, please consult a mental health professional or your doctor. We are here to help you access the tools and resources you need.
Responsible Gaming FAQ

Log in to your account, go to Account Settings, and select the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits based on your needs. Lower limits take effect immediately, while requests to increase a limit require a waiting period of at least 24 hours as an added safeguard.

A Cool-Off is a short-term break ranging from 24 hours to one month. You can still access your account but cannot play. Self-Exclusion, on the other hand, is a long-term commitment — from 6 months to permanently — where your account is fully blocked and you will not receive any marketing communications. Self-Exclusion cannot be reversed until the minimum period has ended, unlike the more flexible Cool-Off option.

For security and privacy reasons, account closure or self-exclusion requests can only be made by the account holder using valid proof of identity. However, if a family member is seriously concerned about someone's situation, they may contact the 98club support team for guidance on the steps that can be taken.

Any funds in your account are entirely yours. Before self-exclusion takes full effect, you will be given the opportunity to withdraw any remaining balance. Withdrawals follow the standard procedure and are subject to the required KYC verification. Our support team will help ensure the process goes smoothly.

Yes, 98club carries out a strict age verification process. All registrations require date of birth information, and identity document verification is completed before any deposit or financial transaction is permitted. Accounts suspected of belonging to underage users will be blocked immediately until satisfactory verification is received.

You can find information and assistance through the Malaysia Ministry of Health, government hospitals with psychiatry units, and public health clinics. Your family doctor can also refer you to the appropriate specialist. The 98club support team is also ready to help direct you to relevant resources.
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Play with Fun, Play with Wisdom

98club is always here to support you. Register today and enjoy a digital entertainment platform that puts every player's safety and well-being first.

This platform is for users aged 18 and above only. Play within your means.

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