98club FAQ – Frequently Asked Questions & Full Answers

The minimum age to register and play at 98club is 18 years old. Our platform enforces strict age verification through the KYC process to ensure compliance with this policy. Any account suspected of being registered by an underage user will be suspended immediately pending satisfactory verification.

No. Each user is only permitted to hold one account. Registering multiple accounts is a serious violation of Terms and Conditions 98club and may result in the closure of all associated accounts along with the forfeiture of any balances and bonuses. If you are experiencing issues with an existing account, please contact our support team for assistance.

Log in to your account and go to Account Settings > Personal Information. You can update your email address, phone number, and other details from there. Any changes to important information will require verification via your currently registered email or SMS for security purposes.

The KYC (Know Your Customer) process at 98club is typically completed within 10 to 30 minutes during office hours. You will need to submit a clear photo of a valid ID card or passport. Ensure the document is not blurry, not cropped, and that all information is clearly readable to avoid any delays.

98club accepts a variety of deposit methods including FPX bank transfers from all major Malaysian banks (Maybank, CIMB, Public Bank, RHB, and more), e-wallets such as Touch 'n Go eWallet, and other approved digital payment methods. All transactions are processed in Malaysian Ringgit (MYR) and deposits are typically credited within minutes.

Withdrawals at 98club are typically processed within 1 to 3 business days, depending on the withdrawal method selected and the time the request is received. Withdrawals requested before 3:00 PM on a business day are generally processed on the same day. Full KYC verification is required before your first withdrawal can be processed.

Yes, deposit limits vary depending on the payment method used. Generally, the minimum deposit starts from RM 20 and the maximum limit depends on the payment method and your account level. For exact limit information for each payment method, please check the deposit section in your account after logging in.

Don't worry. This can sometimes happen due to processing delays between banks. Please wait at least 30 minutes and check your account balance again. If it has still not been credited, contact 98club customer support with your transaction details including the amount, time, and bank reference number. Our team will investigate and resolve the issue promptly.

For security and anti-money laundering compliance, withdrawals must be made to the same bank account or payment method used for the original deposit. If you need to use a different bank account, please contact our customer support team in advance and provide proof of ownership of the new account for verification.

New 98club members are eligible for a first deposit welcome bonus of up to 100% (maximum RM 500). This means if you deposit RM 200, you will receive an additional RM 200 in bonus funds to play with. This bonus is subject to a 30x wagering requirement and must be claimed within the specified period after your first deposit. Please read the Terms and Conditions bonus for full details.

Wagering requirements refer to the number of times you need to place bets using bonus funds before they can be converted into withdrawable cash. For example, if you receive a RM 100 bonus with a 30x wagering requirement, you need to place a total of RM 3,000 in bets (RM 100 × 30) before the bonus funds can be withdrawn. This is standard practice in the online casino industry.

The 98club weekly cashback is calculated based on your net losses over the week (Monday to Sunday). A cashback percentage of up to 10% is automatically credited to your account every Monday. No application is needed — it is credited automatically to all eligible members. The weekly cashback carries only a 1x wagering requirement, making it almost as good as real cash.

Generally, only one active deposit bonus is allowed at a time. However, certain offers such as daily rebates, weekly cashback, and special bonuses can run alongside other bonuses as they are different types. To make sure you never miss an offer, check the Promotions section in your account regularly.

98club offers over 1,000 game options spanning a wide range of categories: Live Casino with real dealers (baccarat, roulette, blackjack, dragon tiger), Slot Games videos from leading providers, Sports Betting covering football, badminton, basketball, and over 30 other sports, Bingo, as well as other games in Game Lobby us.

Yes, all slot and table games at 98club use certified Random Number Generator (RNG) technology that has been audited by independent third parties. This ensures every spin, dice roll, or card dealt is completely random and cannot be manipulated. Live Casino games use real human dealers broadcast live for full transparency.

Some slot games offer a demo mode that lets you try the game without using real money. This mode is ideal for understanding game mechanics before placing real bets. However, demo mode is not available for all games — particularly Live Casino games and Sports Betting, which require real money to participate.

If your internet connection drops during play, any round in progress will be completed automatically according to the rules of that game. Your wager will be refunded or your winnings credited based on the outcome of that round. All transactions are securely recorded by our system. If you notice any discrepancies after reconnecting, contact our support team with the time and name of the game in question.

98club uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and will not be shared with any third party without your consent, except as outlined in the Privacy Policy us. We also conduct regular security audits to ensure our systems remain up to date and secure.

No. 98club will never ask for your password, PIN, or any other sensitive information via email, SMS, or any other communication channel. If you receive such a message, it is a phishing attempt. Do not click any links and do not provide any information. Report the message to our support team and consider changing your account password immediately.

Log in to your account and go to Account Settings > Security > Two-Factor Authentication. Click "Enable 2FA" and follow the instructions to link your mobile phone number. Once enabled, every new login attempt from an unrecognized device will require a 6-digit OTP sent to your phone. We strongly recommend all users enable this security feature.

You can download the 98club app for Android and iOS from the Download us. For Android devices, you will need to download the APK file directly from our website as online casino apps are not available on the Google Play Store. Make sure you enable installation from unknown sources in your device settings before installing. For iOS, follow the specific instructions provided on the download page.

For Android: version 5.0 (Lollipop) or above with at least 2GB of RAM and 100MB of free storage. For iOS: version 12.0 or above. A stable internet connection — either WiFi or 4G/5G data — is required for a smooth gaming experience, especially for Live Casino which requires high-quality video streaming.

Try the following steps in order: (1) Check your internet connection; (2) Clear your browser or app cache and cookies; (3) Try a different browser or uninstall and reinstall the app; (4) Try using a different network — certain internet service providers may occasionally block access; (5) If the issue persists, contact 98club customer support through an alternative communication channel for assistance and the latest URL information.

When a new update is available, you will receive an in-app notification. You can also check for updates by visiting the Download to download the latest version. We recommend always using the latest version to get new features, performance improvements, and the latest security patches.